Every part of your HILOS shoes is designed to be disassembled and repurposed for a second life, so we encourage returns. We want you to shop with confidence, so we have a 30-day return policy on every product. Please email order@hilos.co if you'd like to return or exchange your order. Please provide your order number and reason for return. We will only accept returns or exchanges that come back in the condition they were sent in. Thank you!