Shipping & Returns
Free shipping to anywhere in the U.S.
We currently have a 3-4 week lead time from order to ship. Once your pair is packaged up and ready to go, you can expect them at your door within 3-5 business days – shipped with love from Portland, OR. We’ll shoot you an email with a tracking number once your shoes are on their way so you can keep up to date.
Returns and Exchanges
Every part of your shoes is designed to be disassembled and repurposed for a second life, so we encourage returns. We want you to shop with confidence, so we have a 30-day satisfaction guarantee on everything we sell. If you don’t love what your HILOS, send them back to us using the accompanying return label you received with your order.
If you felt like you ordered the wrong size or color and want to exchange, use the return label to note the changes you’d like made and send us back your shoes. We’ll take care of the rest!